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Telecom Jobs

Customer service / technical support (Voice support)

1.00 to 3.00 Years   Noida   27 Jul, 2024
Tech Mahindra Ltd
Job LocationNoida
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Tech Mahindra is Hiring!Job DescriptionJob Title:Customer Service / Technical Support(Voice support)Work Location:Noida (NSEZ A-20 Sector-60), India. Work from office.Shift Pattern:Rotational Shifts, 5 days working, Rotational/Split week offSalary Range:3 LPA to 5 LPACab facilities:Both sideWork experience:minimum 6 months and aboveRoles and Responsibilities
    • Handle international customer calls with excellent communication skills in English.
    • Provide exceptional customer service to resolve customer queries and concerns.
    • Handle Customers quires related to telecom industry over the calls.
    Desired Candidate Profile
    • 6 months and above experience in an International BPO or similar industry.
    • Should haveGood Technical Knowledge onDHCP, DNS, ISP, router, Modem.networkingconcepts
    • Excellent communication skills in English (written & spoken).
    • Ability to work on International Voice Processes, including handling international clients.
    • Strong understanding of Telecom Networking concepts and Telecommunication technologies.
    • Good Analytical and Interpretation skills
    • Ability to handle multiple tasks simultaneously
    • Experience of working in Voice processes or customer services or Telecoms industry (Mandatory)
    (SHARE CV- hidden_email/ hidden_mobile)Note: Need only an immediate joiner (Notice period is not considerable). Salary hike will depend on last CTC and total work experience on document.

Keyskills :
troubleshooting skillsinternational voice processtechnical support

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