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Customer Success/ Tech Support Representative

2.00 to 4.00 Years   Noida   28 Mar, 2022
ONS Interactive Solutions Private Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Customer Success/ Tech Support Representative (Night Shift)
    • Location : Noida
    • Customer Success/ Tech Support Representative (CSR/ TSR) will support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. CSRs/ TSRs are the main connection for all customer related inquiries and are responsible for building strong relationships with our customers. The day to day activities will be handling chat conversations, phone calls, support tickets and working with our engineers, tech support, sales team to ensure we bring a world-class experience to every interaction with our customers. You will develop extensive knowledge and understanding of our platform and features so you can best serve the customer s needs. Key Skills & Knowledge Know how to take responsibility and own the problem Enjoy solving problems & troubleshooting Curious Be able to display empathy Love people Understand how to actively listen Ability to read customers state A calming presence Have the basic understanding of conflict resolution Display a positive attitude and willingness to grow Strong technical and analytical skills Tough skin ability to handle criticism from customers Be able to clearly communicate in the written and spoken word Become an expert in product knowledge
    • Contact Address : Plot No. 165, NSEZ, NOIDA (U.P.), INDIA 201305
    • Contact Person : Neha (+91) hidden_mobile
    Apply to Selected Job
    • * Your Name :
    • * Email Address:
    • * Contact Number:
    • Attach Your Resume: Supported Formats: doc, docx, rtf, pdf. Max file size: 300 Kb
    ,

Keyskills :
product knowledgeoptimization strategiesmaxrtfchatskinplotsalesbasicemailcalmingconflictfeaturesadoptionengineersanalyticalTexturizingLowlights

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