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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Pharma / Biotech |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com. Responsibilities:When you re part of the team at Thermo Fisher Scientific, you ll do important work to fulfill our mission to enableour customer to make this world healthier, safer and cleaner, Surrounded by collaborative colleagues, you ll havethe support and opportunities that only a global leader can provide you. Our respected growing organization hasan exceptional strategy for the near term and beyond. Take your place in our strong team and help us to makesignificant contributions to the world by helping our customers.Responsibilities: Attend all Breakdown calls and closure within the assigned service parameters of response time by properutilization of time to achieve customers satisfaction.Have complete ownership of the service delivery process for the assigned customer base. Providing timely support for the Preventive maintenance to the assigned set of customers. (primary andSecondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges. Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base. Timely completion of all the service reports, weekly reports, expense statements and any other data which isasked from time to time through Mobility Portal and emails to ensure communication flow. Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve properdiscipline of operations Meet the Service KPIs like RT (Response Time), DTR (Days to Repair), DT (Down Time), FTFR (First Time FixRate ), etc. set for the LSMS/ IOMS service.Apply Now,
Keyskills :
researchsparesbreakdownsetpreventive maintenanceamcservice deliveryportalmobilestrategyoperating systemslancomputer hardwaretroubleshootingdtrnetworking