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Customer Support Executive- B2B team

Fresher   Noida   27 Aug, 2025
FASTSURANCE CONSULTANTS PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination.
    • Build and nurture strong relationships with insurance partners via regular virtual check ins, calls, and data-driven insights.
    • Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases. Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention.
    • Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints.
    • Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly.
    • Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements.
    • Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity.
    Requirements:
    • Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry.
    • Strong understanding of insurance products, policies, and industry practices.
    • Proven track record in building and maintaining relationships with agents, brokers, or intermediaries.
    • Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies.
    • Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.

Keyskills :
salesrelationship managementagent recruitmentlead generation

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