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Customer Support Representative

0.00 to 3.00 Years   Noida   06 Dec, 2023
Confidential
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.5 - 4.5 Lakh/Yr
IndustryMedia / Dotcom / Entertainment
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Customer Support Executive Job DescriptionAbout HT Media LabsHT Media Labs is a unit of the HT Media Group. This division works as the innovation and product development hub for the whole organization. The division focuses on building diversified products that can resonate with current and future audiences to empower the HT Media Group and its business units. The role of HT Media Labs is to ideate, innovate, research, analyse and develop products that engage and increase customers/audiences/visitors for HT Media Group as a whole.About OTTplayOTTplay Premium an exceptional subscription service, provides you with access to a vast array of top-tier OTT platforms. With just one subscription, you can enjoy a diverse range of content from renowned platforms such as Sony LIV, ZEE5, Lionsgate Play, FanCode & 22 others OTTs. Immerse yourself in a comprehensive entertainment experience that includes your favorite movies, TV shows, web series, and more, all conveniently accessible from a single platform.RequirementWe are looking for a Customer Support Executive to boost our Customer Support by communicating with current and possible customers/clients.Responsibilities
    • Responsible for providing end-to-end customer support for our OTTPlay all verticals which includes users & business partners.
    • Support day-to-day customer support operations via (calls, emails & chats).
    • High proficiency with the Microsoft suite (Excel / PowerPoint / Outlook / Word, etc.)
    • Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support
    • Listen attentively to customer needs and concerns
    • Ensure service delivered to our customers meets Key Performance Indicator (KPIs)
    Professional Skills
    • More than 2 years experience working with OTTs, Entertainment, Media, IT based customer services role
    • Detail-oriented
    Soft Skills
    • Good command over written and spoken English
    • Keen eye for detail
    • Willingness to embrace chaos, ambiguity and the start-up culture
    • Ability to multitask and work well in a team
    • Ability to collaborate between cross-functional teams
    • Strong sense of ownership, and accountability
    • Strong documentation and troubleshooting skills
    • Quick learner
    • Ability to manage time efficiently
    QualificationGraduate / MBA

Keyskills :
customer relationshipcustomer service

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