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Customer Support Specialist

1.00 to 2.00 Years   Noida   19 Oct, 2024
FASTSURANCE CONSULTANTS PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.5 - 3.0 Lakh/Yr
IndustryBFSI
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    INTERVIEW DATE : Wednesday, 23 October 2024INTERVIEW TIME : 10:30AM to 01:00 PMResponsibilities:Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to update the complete process of filling complaints. Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed.Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback.Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes.Key Requirements:Excellent communication skills, both verbal and written.Strong persuasion and negotiation skills.Ability to handle rejection and remain positive on calls.Good time-management and organizational skills.Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.

Keyskills :
time managementpersuasive speaker

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