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Dispute Expert

0.00 to 2.00 Years   Noida   24 Mar, 2025
Provana India Private Limited
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.5 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaBack Office OperationsAudit
EmploymentTypeFull-time

Job Description

    Responsibilities:
    • Review dispute files received daily, ensuring adherence to client SOPs and guidelines.
    • Investigate disputes thoroughly, ensuring accuracy and compliance with established procedures.
    • Conduct various internal audits to ensure compliance with regulatory rules, client requirements, and internal policies.
    • Ensure accounts that impact consumers or are subject to regulations are properly handled.
    • Ensure all processes comply with relevant regulations, including those that touch consumers or are governed by specific rules.
    • Identify any discrepancies or non-compliance issues and recommend corrective actions.
    • Maintain clear documentation of dispute investigations and audit findings.
    • Prepare reports summarizing findings, actions taken, and any areas of concern.

Keyskills :
goodanalyticalgraduatecommunicationtyping

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