Email & Chat Process Executive

Job Description

We are looking for a Email & Chat Process Executive to join our team at Ars Consulting. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers 10000 - 16000 and a dynamic environment with opportunities for growth.Key Responsibilities:Handle customer calls in a professional and efficient mannerAddress customer queries, concerns, and complaints with a problem-solving approachMaintain accurate records of customer interactions and follow-upsProvide timely and relevant information to customers to resolve their issuesWork collaboratively with other teams to escalate and resolve complex issuesMeet performance targets, including call handling time, customer satisfaction, and issue resolution ratesJob Requirements:The minimum qualification for this role is Graduate and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.More about this Email & Chat Process Executive jobPlease go through the FAQs to get all answers related to the given Email & Chat Process Executive jobWhat skills and experience do you need for this Email & Chat Process Executive job Ans :To apply for this Email & Chat Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-4 years of experience.What is the salary and job type for this role Ans :The salary for this Email & Chat Process Executive job ranges between 10,000-16,000 per month. This is a Full Time job.What shift and timings does this job follow Ans :This Email & Chat Process Executive job follows a Day shift.Do you need to visit the office for this job Ans :Yes, candidates need to visit the office and work from the location in Sector 62 Noida, Noida.How many vacancies are there for this Email & Chat Process Executive job Ans :There are 50 vacancies for this Email & Chat Process Executive role.Is this job open for all genders Ans :Yes, this Email & Chat Process Executive job is open for both male and female candidates.What are the key responsibilities of this Email & Chat Process Executive job Ans :As a Email & Chat Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.What is the job location for this position Ans :The job location for this Email & Chat Process Executive position is Sector 62 Noida, Noida.Who is the right fit for this Email & Chat Process Executive job Ans :A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-4 years of experience is the right fit for this Email & Chat Process Executive job.What makes this Email & Chat Process Executive job a good opportunity Ans :This Email & Chat Process Executive job is a good opportunity as it offers a salary between 10,000-16,000 per month. This is a Full Time job and has 50 openings.Candidates can call HR for more info. We are looking for a Email & Chat Process Executive to join our team at Ars Consulting. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers 10000 - 16000 and a dynamic environment with opportunities for growth.Key Responsibilities:Handle customer calls in a professional and efficient mannerAddress customer queries, concerns, and complaints with a problem-solving approachMaintain accurate records of customer interactions and follow-upsProvide timely and relevant information to customers to resolve their issuesWork collaboratively with other teams to escalate and resolve complex issuesMeet performance targets, including call handling time, customer satisfaction, and issue resolution ratesJob Requirements:The minimum qualification for this role is Graduate and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.More about this Email & Chat Process Executive jobPlease go through the FAQs to get all answers related to the given Email & Chat Process Executive jobWhat skills and experience do you need for this Email & Chat Process Executive job Ans :To apply for this Email & Chat Process Executive job, candidates should have

Keyskills :
Domestic CallingQuery ResolutionComputer Knowledge