| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 3.0 - 3.5 Lakh/Yr |
| Industry | Insurance |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Financial/Output related activities :1. Ensure initial response/resolution of all queries are received over mails within TAT2.Ensure First-Time-Resolution (FTR) to avoid repeat calls/e-mails from the customer & thus help to save thecost.Customer/Product/Market related activities (Internal / External):1. Respond to all queries received on mail within the targeted TAT2. End-to-End followup & resolution of all customer queries received over mail & Follow-up Interaction3. Ensure all emails/interactions are responded in a customer-friendly tone4. HandlingWalk-in Customers & snail mail queries received at HOProcess/Technical related activities:1. Interact with various departments to ensure closure of queries & requests logged in Talisma2. Resolve all cases within agreed timelines conforming to quality.3. Highlight individual errors by calling the team to quality coach & team leader on a regular basis4. Highlight process gaps or system challenges to the Team Manager for further analysis/rectificationPeople/Leadership/Teamwork/Corporate Citizenship related activities:1. Ensure constant up-gradation of own & team skills & knowledge2. Cordial interdepartmental co-ordination to manage the tasks effectivelyOthers:Handling escalated calls, complaints, questions, and queries as necessary
Keyskills :
telecallingnlineleadgenerationqueryresolutionemailsupportoutboundcallingemailmarketingonlinesupportcustomerservicecustomercarecallcenterinboundcalls