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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Hardware / Networking |
| Functional Area | Back Office Operations |
| EmploymentType | Full-time |
Executive- Back Office (Implementation) | Careers | Job openings | Vantage Security Executive- Back Office (Implementation) Executive- Back Office (Implementation) No. of Openings: Minimum 3-5 years Graduation or Post Graduation Relevant industry experience from 2 to 5year in Coordination. Good command with Microsoft office suite for MIS and documentation Good Communication Skills Job Profile: Allocation of calls as per Engineers skills and customer prioritization. Project Documentation Ensuring required co-ordination to close loop registered call/ escalations. Ensuring regular feedbacks/ updates to customers as and when required. Quality close looping of logged/ escalations within target time. Ensuring 90% plus satisfaction on closed registered calls. Sharing data/ discuss issues with reporting manager. Data analysis for removal of identified gaps. Maintenance of engineers leave/ training calendar. Ensuring dis sat customers are converted into Sat customers and appropriate actions are taken. Ensuring 100% correction in maintaining customer data in system. Ensures teamwork and co-operation amongst staff, Communicates effectively. Displays effective interpersonal skills,
Keyskills :
reporting command mis maintenance security engineers analysis openings teamwork training documentation ackoffice dataanalysis microsoftoffice customerdata communicationskills projectdocumentation