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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Merchant Navy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Description : Willingness and ability to delight the customers Ability to understand customer needs Good communicator- both written and in speech Pro-active behavior Polite and a good listener Good computer skills- should be able to form reports and spreadsheets as per requirements. Responsibilities : Co-ordination with various departments to provide updated information/reports to the customer. Communicating courteously with the customer by telephone, fax, emails. Communicating with shipper, exporters , importer , buying houses for cargo movement. Tracking the status of the shipment and regularly updating all the concerned parties. Sending complete set of pre-alert/ post-alert to customers on timely basis Assist in monitoring and ensuring standard business procedures and policies. Aim to retain customers by providing exceptionally good service levels ,
Keyskills :
servicelevels fax set cargo imp buying business monit spreadsheets communication ServiceCatalog ServiceLevelManagement Escalation ServiceOperations ContactCenterManagement IncidentManagement Service ing Maj