hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

FAST | Account Protection Specialist

2.00 to 7.00 Years   Noida, Gurugram, Delhi   26 Oct, 2021
Freelancer Sheetal Rani Hiring For express
Job LocationNoida, Gurugram, Delhi
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International),Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Job descriptionYou Lead the Way. Weve Got Your BackAt American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amexs reputation for trust, security, and service.Function Description -

  • For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls
  • Taking/Making IB and OB Calls. Working Through Dialer System To Verify Possible Fraud Charges On Dollar Accounts
  • Identify potential fraud trends and patterns, and review fraud claims from Card members
  • Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence
  • Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either parties and notate the account
  • Detect and minimize credit and fraud risk whilst enabling card member spend at the same time
  • Point of Sales (POS) approval
Purpose of the Role-Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.Responsibilities
  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis
  • Meet and endeavor to exceed metrics on VoCM, transactional quality, compliance regulations and productivity as per goals
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
  • Balance customer interests with the interests of American Express
  • Communicates effectively, oral and written to identify and document necessary information
  • The Global Fraud Protection Services Team can quickly confirm fraudulent activity, which enhances the Customer Experience and minimizes the potential loss to American Express
  • Upon confirmation of fraud the Account Protection Specialist is responsible for processing card replacements and setting up/action fraud cases on fraud transactions
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service Is Given at All Times
  • Demonstrated dependability/self-motivating skills
  • PC proficien
**********

Keyskills :
travel processtransactional qualitycustomer careriskservice levelscompliance regulationsbarsalescustomer experiencefinding opportunitiessoundbrandtrustamerican expressexlcventfareportel

APPLY NOW

FAST | Account Protection Specialist Related Jobs

© 2019 Hireejobs All Rights Reserved