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Guest Services Manager

5.00 to 7.00 Years   Noida   14 Sep, 2023
Garima Interprises Hiring For Garima Interprises
Job LocationNoida
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    As a guest service manager, you will ensure a smooth check-in and check-out process and ensure that all payments are made. You will manage all lobby activities and see to the functionality of hotel amenities, such as the pool, spa, and valet services.Guest Service Manager Responsibilities:Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room. Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction. Implementing procedures to improve services offered with the aim of attracting more customers. Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently. Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise. Understanding what guest expectations are and anticipating problems in order to prevent complaints. Acting as a link between guests and hotel management. Attending meetings with management to discuss problems and strategies for improvement. Handling cash or payments made by credit card. Understanding safety and emergency procedures.If youre interested, Kindly forward your cv to:- hidden_email

Keyskills :
teamworkcommunication skillsinterpersonal skillsteam management skills

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