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HIRING FOR THE Helpdesk Associate

1.00 to 2.00 Years   Noida   28 Feb, 2023
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Role Domain Job Description Years of ExperienceHelpdesk Associate Service DeskGlobal End User Services Requirements:
    • Helpdesk Associate at Grade-4 position in Service Desk
    • Must be a Graduate.
    • Good communication skills with 6+ months of international calling experience
    • Ability to work independently
    • Adhere to organizational policies and procedures
    • Must possess excellent customer handling skills
    • Should be comfortable to work in rotational shift.
    • Excellent Verbal Communication skills.
    • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
    Job description:
    • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
    • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
    • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
    1-2 years of industry experience.Job Segment: Help Desk, Information Technology, Technology ,

Keyskills :
ms officepc hardwareservice deskcustomer handlingreading comprehensioninformation technologycotsemailacting

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