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Hiring for Virtual Front Desk Executive

Fresher   Noida   19 Oct, 2025
Provana India Private Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

    Job Title: VFD ExecutiveJob Summary: The VFD Executive is responsible for efficiently managing and coordinating patient schedules and appointments in a virtual environment. This role requires direct interaction with patients, addressing their concerns, and ensuring seamless virtual consultation experiences. The ideal candidate will demonstrate empathy, professionalism, and strong organizational skills to facilitate smooth communication and scheduling processes.Key Responsibilities:
    • Manage and maintain accurate patient appointment schedules using virtual platforms.
    • Coordinate and facilitate virtual consultations and follow-ups with patients.
    • Address patient queries, concerns, and grievances promptly and with empathy.
    • Provide timely communication and appointment updates to patients, ensuring clarity and satisfaction.
    • Collaborate closely with internal teams to resolve scheduling conflicts and service-related issues efficiently.
    • Maintain detailed records of patient interactions and appointment changes to support continuous service improvement.
    Skills and Qualifications:
    • Exceptional communication and interpersonal skills to engage effectively with patients and team members.
    • Strong organizational and time-management capabilities to handle multiple appointments and follow-ups.
    • Proficiency in using virtual communication platforms (e.g., Zoom, Microsoft Teams) and scheduling software.
    • Ability to handle sensitive and complex situations with patience, discretion, and professionalism.
    • Problem-solving mindset with the ability to coordinate across teams for swift issue resolution.
    • Prior experience in healthcare or customer service roles is a plus.

Keyskills :
communication skillsfront officefront deskgrievance handling

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