hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Hiring Team Leader/Assistant Manager - Operations (US Voice Process) -Noida

Fresher   Noida   09 Jul, 2026
Sharda Consultancy Services
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BDPre-Sales
EmploymentTypeFull-time

Job Description

    Dear Candidates,We are hiringTeam Leader/Assistant Manager - Operations (US Voice Process) -NoidaLocation: NoidaShift: US Night ShiftEmployment Type: Full-Time-- *Location nearby Noida*- Ok for self travel- CTC for this role upto 6 to 9 LPANo outstation folksRequired Asap joiners*Do not share any lead which is with higher packages*Key Responsibilities
    • Team Management
    • Lead, motivate, and manage a team of Voice Executives.
    • Conduct daily team huddles, one-on-one meetings, and performance reviews.
    • Drive employee engagement, attendance, and adherence.
    Performance Management
    • Monitor daily, weekly, and monthly KPIs.
    • Analyze performance trends and implement action plans to improve productivity and quality.
    • Conduct call evaluations and provide regular coaching and feedback.
    • Coaching & Development
    • Mentor and develop team members to improve performance.
    • Coach bottom performers through structured improvement plans.
    • Work closely with the Training and Quality teams to enhance team capability.
    • Operational Excellence
    • Ensure compliance with company policies and client requirements.
    • Handle customer/client escalations and resolve operational issues.
    • Maintain accurate performance records and prepare daily/weekly MIS reports.
    ________________________________________Eligibility CriteriaEducationBachelors Degree in any discipline.Experience
    • 2- 5 years of experience in a US Voice Process within a BPO.
    • Minimum 1 year of experience as a Team Leader/Supervisor.
    • Experience in managing Voice Process teams is mandatory.
    • Previous experience in US Collections will be an added advantage.
    • ________________________________________
    Required Skills
    • Strong leadership and people management skills.
    • Excellent communication, coaching, and mentoring abilities.
    • Good analytical and problem-solving skills.
    • Proficiency in MS Excel and MS Office.
    • Ability to work in a fast-paced, target-driven environment.
    ________________________________________Additional Requirements
    • Comfortable with self-commuting to and from the office (no company transport provided).
    • Willing to work US Night Shifts.
    • Flexible to work extended hours, weekends, or additional days based on business requirements.
    • Interested Candidates call directly Ruchika @hidden_mobile

Keyskills :
team managementinternational bpoperformance managementleadership skillssla managementoperations managementcollections processtraining managementus collections

APPLY NOW

Hiring Team Leader/Assistant Manager - Operations (US Voice Process) -Noida Related Jobs

© 2019 Hireejobs All Rights Reserved