HR Operations - Manager

Job Description

About Paytm:Paytm is India s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partner.About the Team: Because you get an opportunity to make a difference, and have a great time doing that.You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. We are successful, and our successes are rooted in our peoples collective energy and unwavering focus on the employees, and thats how it will always be a change management in Human Resources.About the role: Oversee the procedures our company follows before and after hiring new employees and Onboarding is responsible for completing a variety of tasks to support the operations of Human Resources responsibilities including overseeing the end to end HR Operations.Expectations/ Requirements:1. Clarity on Onboarding Processes and hands on experience on implementation of OB module.2. Experienced on Leveraging internal tech for automating various Onboarding process.3. To handle and develop different facets of HR-Operations.4. Maintain reports & spreadsheets for historical data, manage email queues.5. Demonstrated ability to manage organizational change and ability to work independently.6. Work closely with Operations for daily, weekly & monthly reports and monitor the operational process.7. Report all observations to WFM to help change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any.8. Provide insights on existing data to internal/external stakeholders9. Identify the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively10. Process orientation, including strong organizational and prioritization skills.Minimum Qualifications/ Skills1. Minimum 8 - 10years of work experience with Strong exposure to different facets of HR-Operations.2. Experience of executing core HR & engagement processes while leading/ working with a team3. Demonstrated ability to manage organizational change and ability to work independently.4. People & Relationship Management5. Excellent communication and facilitation skills.6. Execution focus & process adherence.7. Stakeholder Management8. Expertise on MS Excel and MS PowerpointEducation: Must be an MBAWhy join us: Merit-based culture that thrives on self-motivated & driven individuals who are set out to make a successful career in India s fastest growing Fintech Organization. Agile & democratic setup that gives space to your creativity, offers opportunity to work at scale coupled with an environment that encourages diverse perspective at all times.Compensation:If you are the right fit, we believe in creating wealth for you .With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!,

Keyskills :
core hrmoney transfershuman resourcesmonthly reportspersonal loanschange management