Human Capital Management Delivery Analyst/Specialist

Job Description

Human Capital Management- Delivery Analyst/ SpecialistAmerican EPAY Services Pvt. Ltd., a growing SaaS provider of human capital management solutions, is seeking a smart energetic professional with US Payroll administration expertise to work at our Noida office.As a Specialist, you will work closely with the company s Service Delivery Leadership group, Customer Relationship Directors and Payroll Administration, supporting customers for Level 1 and Level 2 payroll related activities. You ll work with our payroll tax and benefit administration groups, processing data requests from our ASO clients. This is an excellent opportunity for an ambitious, high- energy individual to be on the front line, connecting with customers and driving high customer satisfaction.This is an exciting and unique opportunity for a strong customer service aptitude professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the Human Capital Management (HCM) space. The ideal candidate will have garnishment administration experience withHCMorHRISsystems, with a great exposure on time and attendance solutions and hardware.Duties:Diagnose payroll related cases that cannot be resolved by Level 1 support. Interact with customers to understand issues in accordance to EPAY s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous changes related to client payroll.Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out- of- balance conditionsAdjust customers system setup according to new customer requirements or plan changes.Adhere to the SOPs and set protocols driving the department s matrices and maintain the contractual service level agreements for EPAY customers.Ensure excellent incident management skills while documenting all customers transactions in our CRM application (Salesforce).Identify and analyze specific payroll trends for our customers and suggests best practices from a compliancy standpoint.Understand customers training requirements and working with EPAY s implementation team and group of certified trainers.Desired Skills ExperienceA self- motivated individual with BCA will be preferred from an accredited four- year institution.Excellent written and verbal communication skills with a technical background.2- 5 years of experience in US Payrollincluding time and attendanceOutstanding problem solving and analytical skillsWorking in ASO/ Human Resources outsourcing experience a plusImportant level of integrity, strong sense of confidentiality, and customer service mentality.Should have prior experience handling US, Canada and UK based customers.Ability to work under pressure and rotational shifts.Company DescriptionAs a high- growth, pre- IPO Company, EPAY Systems offers a competitive salary and career growth potential in addition to:Competitive remuneration per the industry standardsChallenging, fun loving and rewarding work environmentBusiness casual dress attireGrowth opportunities with the growing businessFree gourmet coffee, tea in break roomConvenient Location- Near Advant building, 10th Floor, Corporate Park Tower, A/ 2, Plot No- 7A/ 1, Sector- 142, Noida- 201301, Uttar PradeshFree garage open parkingHiring ProcessTelephonic screeningAptitude TestFace to face Interview,

Keyskills :
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