Human Capital ManagementTechnical Writer EPAY Systems

Job Description

American EPAY Services Pvt. Ltd. , a growing SaaS provider of human capital management solutions, is looking for a Technical Writer to work at our Noida office. This is an exciting and unique opportunity for a seasoned professional to join a highly entrepreneurial, collaborative organization that is moving at a steady pace to become a leader in the Human Capital Management (HCM) space. Produce and maintain high-quality documentation that meets applicable standards and is appropriate for its intended audienceWork with the training team and other depts. to obtain various education related requirements and then assist in building a powerful knowledge baseWork with internal teams to obtain an in-depth understanding of EPAYs integrated HCM suiteProduce easy-to-understand user guides, installation guides, technical blogs, online help, white papers, release notes, release notifications, and/ or knowledge articlesResearch and understand the marketing needs for a product and perform documentation design based on your understanding of these and the needs of our customersOrganize and prepare information for publication and develop publication conceptsParticipate in product design and status meetingsVerify documentation through hands-on testingTake an active role in the definition and evolution of standard practices and proceduresCreate training videos for our in-house software and hardware productsAnalyze existing and potential content, focusing on reuse and single-sourcing opportunitiesImprove customer satisfaction by introducing new techniques around training and education, ensuring optimal use of all available tools like LMS and customer communityAssist in identifying the quality controls and SOPs required in maintaining a Document Library and other Customer Education related projectsWork closely with the internal marketing team for brand promotion activities as well as other depts. (including software development) to maintain EPAYs brandingDesired Skills & Experience Must have 5-8 years of experience in technical writing or in the technical communications domain (NOT content writing or blogging)Possess a college degree in a related field such as English, Technical Communications, Engineering, or Computer ScienceExcellent command of U. S. English (understanding, speaking, and writing)Ability to write clearly and concisely using correct grammar, spelling, and punctuationProven ability to write conceptual, task-oriented, and reference documentation with equal facilityExperience interpreting technical specifications, user stories, configuration files, code, and other technical documents as source materialPossess good planning, estimation, and organization skillsAbility to work independently and possess good judgment, positive attitude, and an innovative spiritAbility to work with cross-functional global teams, including developers, peers, architects, and marketing managers in remote locations and in various methods (phone, email, web conferencing)Ability to work on multiple deliverables for multiple products simultaneously and under time constraintsTechnical and Tools Knowledge Proven ability to learn new products, technologies and technical materialExperience with standard office and documentation tools, including Microsoft Office 2010 or later (Required); MadCap Flare or a similar topic based XML editor (Required); Camtasia or similar video editing tools (Preferred); Content Management System (Preferred); Adobe FrameMaker; Visio; Image capture and editing tools, RoboHelp; HubSpot; Salesforce as well as documentation preparation delivery mechanisms (e. g. , online Help, Web help, PDFs, HTML, etc. )Familiarity with topic-based writing and/ or DITA, and CSSExposure to software development tools, including source control tools, and processes, including design, development, and quality assurance is a plusAbility to handle the documentation lifecycle from inception to publishingCompany Description As a high-growth, pre-IPO Company, EPAY Systems offers a competitive salary and career growth potential in addition to: Competitive remuneration per the industry standardsChallenging, fun loving, and rewarding work environment,

Keyskills :
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