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international voice process

Fresher   Noida   01 Oct, 2025
Tech Mahindra Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Key Responsibilities:-Handle customer queries and concerns via voice with accuracy and professionalism.-Deliver clear, step-by-step instructions to customers using a neutral and positive tone.-Ensure high levels of customer satisfaction and service quality.-Maintain detailed records of customer interactions.-Promote and sell support contracts where applicable.-Adapt quickly to new processes and technologies.Required Skills and Abilities:-Excellent spoken and written English communication.-Neutral accent with a pleasant and confident tone.-Strong attention to detail and active listening skills.-Polite, well-mannered, and customer-centric behavior.-Ability to learn quickly and work under pressure.

Keyskills :
customer serviceinternational bpointernational call centercustomer supportinternational voice processbpo voicevoice supportinboundcommunication

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