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Key Account Manager - Associate

1.00 to 4.00 Years   Noida   05 Dec, 2022
Paytm
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    About Us:Paytm first games is a fantasy sports technology & real money gaming company with games such as Fantasy, Rummy, Horse Racing and Call Break in its portfolio. PFG has its vision creating a data driven engaging platform for gaming enthusiast.About the teamPaytm First Games is an all-in-one app for people who love Sports, Card Games, Tournaments, Trivia & everything fun! We build, publish and promote games that are available on the Paytm app, Google Play and our very own Paytm First Games app available on www.paytmfirstgames.com Since our formation in 2018, we have won hearts of over 4.5 Crore gamers and we continue to win more every day.About the role:We are looking for a dynamic sales & retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain them.To be successful as a sales & retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.Expectations/ Requirements:1. Communicating with customers and analysing customer behaviour.2. Gathering information about customer complaints.3. Developing aggressive retention strategies based on customer feedback.4. Writing and presenting customer behaviour reports.5. Building positive relationships with customers.Superpowers/ Skills that will help you succeed in this role:1. Bachelors degree 1+ years experience in a similar role.2. Excellent customer service skills.3. Strong conflict resolution skills.4. In-depth knowledge of sales and retention process.5. Ability to remain calm and professional in stressful situations.6. Advanced communication and interpersonal skills.7. Empathy and patience.8. Advanced organizational skills.Education: Under graduation required.Why join us 1. A collaborative output driven program that brings cohesiveness across businesses through technology2. Improve the average revenue per use by increasing the cross-sell opportunitiesCompensation:If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India s largest digital lending story is brewing here. It s your opportunity to be a part of the story!,

Keyskills :
fantasy sportsfixed income derivativesretention strategiesconflict resolutioncard games

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