Lead Specialist, Technical Writing

Job Description

You are the kind of person who will:Comprehend technical specification documents and convert that information into client-facing deliverables such as release notes, help files, instructions, technical information, and frequently asked questionsDetermine the clearest and most logical way to present information and instructions for greatest reader comprehension; writes and proofreads easy-to-understand user interface text and online help.Analyze existing and potential content, focusing on Information Architecture (IA), reuse strategy and single-sourcing opportunities. Apply Principles of Minimalism and Instructional Design as applicable.Assist in incorporating client feedback in our processes and deliverable along with the Manager Content DevelopmentConduct peer reviews as neededWork to improve quality in all deliverables throughout the stages of developmentAssist in developing self and team members in the areas of Minimalism, documentation quality, client experienceSupport in implementing proven change management strategies to support initiativesIdentify and guide the resolution of inefficiencies within their team and across the departmentDevelop and maintain relationships with peers inside and outside Fiserv to align department strategy and operations with these stakeholdersUtilize internal relationships to identify and prioritize work pipeline for the products they supportDemonstrate corporate and Learning and Client Services Values:Accountable: Be true to your word and deliver what you commit to with high quality. Interact with others using above the line behaviors.Collaborative: Actively engage with others to help the team succeed. Actively listen as well as share ideas and workload respectfully.Innovative: Evaluate everything we do and create with an innovative mindset looking for ways to support our clients and improve our processes.Life-long learning / teaching: Always looking for new opportunities to learn and own your development plan. Consistently share what you know and have learned with others to build up the skill sets of the entire team.Outside-in thinker: Use the client s perspective for making decisions putting their needs at the forefront of all your work while holding the rest of the team accountable to do the same.Positive and passionate: Maintain an infectious Can Do attitude that is fueled by a passion for our clients and our workSee it, Own it, Do it: Maintain a solution-oriented perspective by providing options to resolve a problem when you encounter one. Take ownership of the issue and see to its resolution.Courageous leader: Be genuine and honest with your team members celebrating their victories while fueling their development and engagement through constructive and frequent feedback. Have those difficult conversations that keep your team functioning as a high performing group.The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.Basic Qualifications for Consideration:Bachelor s degree in Technical Writing, Mass Communications, English, Computer Science or a related field6+ years of Technical Writing experience in the financial industry (preferred)Knowledge of online help concepts and understanding of structured authoringExcellent writing and editing skillsProfessional written and verbal communication skillsCustomer focused approachPreferred qualifications for consideration:Knowledge of HTML, XML, DITAKnowledge of Visual Studio (Team Foundation Server)Knowledge of FrameMaker or similar help authoring toolExperience working in a Content Management System (CMS)Experience with Agile methodologiesExperience using source control to manage projectsCertification in Technical WritingPreferred Knowledge/Skills/Abilities: Personnel development planning and executionActive listening and communication through multiple mediums including email, verbal, face-to-face, and distanceInterest in research and investigating, creating, and organizing information and processesSmall group interaction skillsBusiness acumenRelationship building skills with the ability to work collaboratively across divisions, functions and geographiesThe above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.Who We Are: In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today financial services at the speed of life. With associates all over the world, we help our clients worldwide to create and deliver solutions to enable todays consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World s Most Admired Companies, we are committed to excellence and purposeful innovation.In this role, you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomesFiserv bank platforms Cleartouch, DNA, Precision, Premier, Signature enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet.In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.,

Keyskills :
slacustomer servicemanagementprocess engineeringquality controlabove the linestatements of work sow