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Major Incident Manager

5.00 to 10.00 Years   Noida   24 Nov, 2023
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaOthers
EmploymentTypeFull-time

Job Description

    Hi,We are urgently looking for ServiceNow lead1. Required Ex-5 to 10 Yrs.2. Skill Set- Major Incident Management, ServiceNow3. Work from Office/Hybrid4. Job Location-Noida-Sector 144.If interested kindly share me updated resume at hidden_email with following details.Total Experience-CTC-ECTC-Notice Period-JD is given below:
      • Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
      • Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
      • Assembles the resources necessary to achieve the resolution of Major Incidents
      • Responsible for leading and driving Major Incidents until resolved
      • Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership (based on required content and frequency as determined by account)
      • Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
      • Provides incident documentation to appropriate service management teams
      • Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts.
      • Ensures contractual Service Support requirements are understood and managed.
      • Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
      • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
      • Provides point of contact for MIM process related questions or issues and facilitates process related meetings.

Keyskills :
servicenowmajor incident management

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