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ManagerTraining (Female) ll BPO ll DAY SHIFT ll 7 lac ll Noida

4.00 to 9.00 Years   Noida   04 Apr, 2019
Quantum Integrated Communications Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryRs 4.0 - 7 Lakh/Yr
IndustryPO / Call Center
Functional AreaTechnical / Process TrainingTraining & Development
EmploymentTypeFull-time

Job Description

Job Description

      Knowledge and skills required:
      Excellent communication skills both oral and written
      Strong knowledge of MS Excel and power point
      Exemplary presentation and leadership skills
      Excellent mentoring, planning and organizing skills
      Strong decision making skills
      Principal Accountabilities (Key Result Areas)
      People management
      Manage the team and allocate responsibilities
      Identifying process gaps
      Adherence to quality and ensure quality parameters are adhered
      Continuous improvement in quality metrics as set by the client/ process
      Ensure the transaction monitoring piece (audit/Feedback/Coverage)
      Conduct Train the Trainer (TTT) and coaching programs for trainers to upgrade the team performance.
      Trainer Certifications, Audits, Feedbacks and Trainer Life cycle Development.
      Imparted trainings on Leadership, self-development, etiquettes and induction programs for new joiners
      Call listening and Call Calibration with the team periodically
      Ensure effective delivery of Training and facilitate communication between learners and trainers by doing training batch audits.
      Liaison with Recruitment, Workflow and the Operations Team to update and publish Training Calendar for new hire training batches and refreshers.
      Work closely with other functions to ensure consistent focus on training requirements & initiatives
      Process Improvement and to achieve Quality targets - Focus Audits, Mystery Audits, Dipstick Compliance, Extra Audits, Call Calibration with internal and external team.
      Monitor feedback efficacy on weekly and monthly basis and Analyzed the reason of errors and concentrations of errors for improvement
    Use the Quality Tools to run the Quality and C-SAT Projects
    Contact:7840027963

Keyskills :
managementsalestrainingeambuildingskillspeopleprocesstrainingmanagertrainingleadership

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