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Operations Analyst

3.00 to 8.00 Years   Noida   31 May, 2021
Barclays Shared Services Pvt Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Job Title : Operations Analyst Location : NoidaAbout Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.Dynamic Working Our dynamic working programme has been set up to help Barclays colleagues achieve an optimal work/life balance. Arrangements we offer range from working at home and changing regular hours to taking career breaks. Our Dynamic Working initiatives support colleagues at all stages of their lives, helping them with parenthood, caring, further studies and hobbies Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility, then please discuss this with the Hiring Manager.

  • The Customer Remediation Team Business Analyst is responsible for researching customer facing issues, identifying the fix and in many cases the subsequent financial remediation required to make the customer whole. The business analyst is also responsible for writing requirements, providing root cause analysis and preventative measures within incident and or problem tickets. This individual will be responsible for all the research associated with the ticket, and all documentation is complete.
What will you be doing
  • Actively manage a caseload of 100+ cases while maintaining departmental production, quality, and aging standards.
  • Adhere to monthly productivity metrics.
  • Research and resolve Balance Transfer, Payment and CBR inquiries.
  • Research rejected transactions and post cardholder adjustments via TSYS TS2.
  • Process payment returns.
  • Keep customer informed of status of inquiry and next steps.
  • Receives significant guidance from policy and procedure.
  • Can exercise judgment in carrying out routine assignments with guidelines.
  • Receives specific instructions on unusual situations or matters that depart from established procedures.
  • Knowledge of credit card processing.
  • Strong analytical and decision making skills.
  • Proven ability to work both independently and as a part of a cross functional team.
  • Ability to handle a variety of functions and to meet daily deadlines
  • Strong written and verbal communication skills.
  • Post journal entries related to credit card manual adjustments
  • PC skills including use of MS Excel and MS Word.
  • relevant bank operations experience specializing in any of the following: settlement, reconcilement, check research and investigations / adjustments.
  • Strong written and verbal communication skills.
  • Be a resource for policy, procedure, and human resources questions/issues.
What we re looking for
  • Relevant experience of managing customer queries related to payments and Rewards
  • Knowledge of TSYS and other customer applications.
  • Ability of understand accounting for credit card related transactions.
  • Graduate
  • Flexible to work in US Shifts / Weekends
Skills that will help you in the role
  • Preferred to have experience in managing customer queries related to payments
  • Thorough knowledge of Barclaycard systems, procedures, and regulations.
  • Excellent judgment, professionalism, leadership
Where will you be working
  • Noida
Be More at Barclays At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Our ValuesPurpose and Values We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.Integrity We operate with honesty, transparency and fairness in all we do.Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference.Stewardship We prize sustainability, and are passionate about leaving things better than we found them.Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our Benefits Our customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.,

Keyskills :
root cause analysisrisk management frameworkroot causerisk managementjournal entrieshuman resourcesconsumer bankingequipment supplybusiness analysis

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