Packet Core Specialist - SUS

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. What you will learn and contribute to
• Ensure SUS operational excellence by implementing Upgrade/Update process to SUS Delivery
• Provide support to Customer Operation and maintenance for PaCo Network elements.
• Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.
Are you passionate about solving problems As part of our team, you will:
• Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer.
• Prioritizes work based on customer impact, and brings expertise to customer site on need basis.
Your skills and experience Job Description:
• Providing Product Line level technical support through ECC process for NSN Packet Core products (Flexi NS, Flexi NG, SGSN (DX+ATCA), SR7750 MG, CMM, CMG, Cloud
• Handling Software Upgrade, Testing, Pilot and related troubleshooting for SUS organisation. Participating in special projects (e.g. customer pilots and task forces) and in troubleshooting activities which require remote and on-site support. Participating escalation management and product support practice development activities.
• Performing the remote/onsite software upgrade and LAB Testing services including new feature testing. This also needs a technical support with a bent of mind towards advanced trouble shooting.
• Participate in or develop detailed designs of the Core Network in the logical order of network level designs, network element designs and data-fill.
• Translate business and technical requirements into solutions designs detailing the functionality, protocols, interfaces, parameters and configuration necessary to implement the solution.
• Quality production, documentation and implementation of configuration changes.
• Adherence of new design to the design guidelines/strategies.
• Impact assessment of configuration changes on services, performance and revenue.
• Specification of testing required for each change.
• Optimizing implementation changes.
• Timely production of designs and configuration changes.
• Development of tools for configuration changes.
• Consultancy on Design/Configuration issues
• Participation in Project teams representing Design/Configuration. Seamless implementation of changes in the Core Network
• Assess and mitigate risk of Core Network changes to ensure minimal service or revenue impacts. More specifically this would involve performing network impact assessment and developing a test regime to mitigate exposure.
• Develop and execute test plans, implementation plans, procedures, test specs and test cases.
• Engage relevant groups within VHA and third parties identified within the verification & acceptance process to verify and sign-off test results.
• Implementation activities included are configuration loading, software and hardware upgrades, software updates, new functionality or system integration, subscriber/link migration, and reparenting.
• Ensure implementation is in accordance with detailed designs and project time frames.
• Review, coordinate and manage installation, commissioning and implementation activities procured from vendors or third parties.
• Develop or review implementation and fall-back procedures.
• Undertake technical acceptance of the solutions implemented in the model or test environment.
Requirements:
• Lead like a COACH to the team.
• Good Experience in Technical Support & competency to handle Nokia PaCo Products like Nokia Flexi NS, Nokia Flexi NG, Nokia Cloud MME, 7750 Service Router (GGSN, SAEGW).
• Good Experience and Knowledge of EPC and Packet Core nodes (MME, SAE-GW, P-GW, SGSN, GGSN, DNS).
• Experience in deployment in Cloud environment like VMware, CBIS, CMM, openstack and Cloud Infrastructure - Compute, Network, Storage & Back-up. Certification will have added advantage.
• Should have knowledge in domains like SS7, Diameter, Linux, Shell scripting, Yaml files.
• Provide Engineering support for PaCo Network elements as Projects Support during implementation phase for PaCo deployment, Care Projects, FOA and LAB Support along with Helpdesk function during Care phase and Operation support.
• Key tasks of the job as System verification & acceptance and troubleshooting for PaCo Network Element.
• Develop and maintain PaCo project competence, process, and documents for network deployment.
• Provide Project technical support for troubleshoot and resolve issues, escalations from project and overall responsible for the PaCo network element technical Issue handling.
• Worked as Project Technical function including project call-out / emergency on-call support on demand basis. Carry responsibility of Technical Analysis & Technical contact Point, Coordinate actions and investigation of technical issues between customer, regional care management, tier2/tier3/ Product Line support teams.
• Organize and participate in pilot, FOA, SW/ CD deployment, Software and new feature verification, MOP generation as well as test case creation- execution.
• Supports operations services such as traffic rehomes, network retunes, feature activations, network modification and Performance analysis. Support Customer Lab for SW/ HW New Feature verification and validation.
• Ensure quality customer satisfaction survey targets and carry end to end PACO support function
• Work as Project Support Engineer for atomization of the process and improve in efficiency & execution of the task.
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
shell scriptingproject teamslab testingcore network