Packet Core Specialist SUS

Job Description

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect. Mission

• Ensure SUS operational excellence by implementing Upgrade/Update process to SUS Delivery
• Provide support to Customer Operation and maintenance for PaCo Network elements
• Plans and performs technical activities to service the customer and brings expertise to customer site on need basis.

Responsibility & Skills Required

• Lead like a COACH to the team.
• Excellent communication skills.
• Should be capable to develop small tools, scripts to implement ideas /innovations. Identify automation needs of projects and get these developed.
• Good Experience on Cloud infrastructure e.g. Openstack, vmWare or other.
• Good Experience in Technical Support & competency to handle Nokia PaCo Products like Nokia Flexi NS, Nokia Flexi NG, Nokia Cloud MM, Nokia Cloud MG, 7750 Service Router, 9471WMM, ePDG.
• Provide Engineering support for PaCo Network elements as Projects Support during implementation phase for PaCo deployment, Care Projects, FOA and LAB Support along with Helpdesk function during Care phase and Operation support.
• Key tasks of the job as System verification & acceptance and troubleshooting for PaCo Network Element.
• Develop and maintain PaCo project competence, process, and documents for network deployment.
• Provide Project technical support for troubleshoot and resolve issues, escalations from project and overall responsible for the PaCo network element technical Issue handling.
• Worked as Project Technical function including Project Call-Out / emergency on-call support on demand basis. Carry responsibility of Technical Analysis & Technical contact Point, Coordinate actions and investigation of technical Issues between Customer, regional care management, tier2/tier3/ Product Line support teams.
• Organize and participate in pilot, FOA, SW/ CD deployment, Software and new feature verification, MOP generation as well as test case creation- execution.
• Supports operations services such as traffic rehomes, network retunes, feature activations, network modification and Performance analysis. Support Customer Lab for SW/ HW New Feature verification and validation.
• Ensure quality customer satisfaction survey targets and carry end to end RAN support function
• Work as Project Support Engineer for atomization of the process and improve in efficiency & execution of the task

Additional Requirements:

• Should have 6-10 years of working experience on PaCo products and technologies.
• Deep knowledge of PaCo Network and functionality of products such as Nokia Networks Browsing Gateway, Flexi NG, SGSN (DX+ATCA), MME, Cloud & PCS-5000.
• Familiar with GPRS,3G,4G networks and interfaces and Telco cloud Technology.
• Good Linux administration knowledge
• knowledge of Cloud Infra, Cloud Orchestration, VMware, OpenStack.
• Good troubleshooting skills and familiar with troubleshooting tools.
• Provide follow-up & ensure good co-ordination with L3 Technical Support teams.
• Good Communication Skills.
• Willingness to travel and experience about customer networks.
• Capability to front-end to customer, with strong negotiation skills.
• Self Motivated Individual with positive (Must-win) attitude and ready to take up challenges.
• Must be ready to walk the extra mile to earn customer confidence and be able to exceed client expectations
• Must possess good communication/interpersonal skills both verbal and written.

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Keyskills :
frontend projectsupport technicalsupport serviceproviders technicalanalysis engineeringsupport systemverification linuxadministration troubleshootingskills ncallsupport