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Process Developer Customer Service

3.00 to 5.00 Years   Noida   07 Apr, 2020
Headstrong
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

Process Developer, Customer Service

  • Transaction processing according to standard work & SOP
  • Prioritize transactions according to detailed guidelines to meet SLA and Plans and prioritizes tasks and work responsibilities to achieve objectives
  • Comprehending and responding to customer inquiries. Identify, research, and problem seek.
  • Assist with/perform other team tasks as the need arises and ability to accurately interpret and compile information from a variety of sources and systems
  • Ensure that turnaround time and quality of the work meets Company service standards and get along with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
  • Handle own work in process and support team efforts to ensure that individual, team goals are met.
  • Maintain key records like working files, email for reference and audit purpose and should be able to handle basic day to day requirements of excel
Minimum qualifications
  • Graduation in any stream except B.Tech and Technical Graduation & Law
Preferred Skill Set
  • Excellent Interpersonal skills
  • Proficient in MS Excel
  • Must have experience in Reporting and MIS and good to have queue management experience
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  • Ability to independently interact with internal and external customers
  • Basic Computer knowledge along with typing speed of 40 words/minute
  • Insurance knowledge
,

Keyskills :
sap accounts accounting customerrelations basis posting typingspeed standardwork customerfocus microsoftexcel customerservice queuemanagement socialnetworking servicestandards iversityinclusion

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