Project Manager

7.00 to 12.00 Years Noida 14 Dec, 2023

Job Location	Noida
Education	Not Mentioned
Salary	Rs 10 - 22 Lakh/Yr
Industry	IT Services & Consulting
Functional Area	Product ManagementApplication Programming / Maintenance
EmploymentType	Full-time

Job Description

Position - Project ManagerLocation - PAN INDIA ( All LTIMindtree Offices)Notice Period-Immediate to 90 DaysExperience- 5 to 10 YearsApply on Below Linkhttps://shorturl.at/ruzR0Job DescriptionShould have minimum 8 years experience with at least 3 years as IT Service Operation managerMust have experience:o Managing large scale IT service operations with minimum team size of 30o Knowledge on ITIL Framework and ITIL certification is pluso Customer facing experience, Stakeholder managemento Prepare and execute skill development planRoles and ResponsibilityMaintain highest customer satisfaction score by implementation of best practices, quality deliverables, effective communication by Ops teamEnsure adherence of all required processes to run service operations.Be responsible for Service performance, SLA and KPI achievementsMonitor ticket queue for proper triaging, backlog reduction, Service quality, productivity improvementAnalysis ticket data for Service improvement use cases and Problem managementEngage on Major Incident Management and RCA sessionsHandle escalationsParticipate on quality audit, resolve NCs and adhere to QMS guidelines

Keyskills :
service operationsstakeholder managementsla management

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Project Manager

Job Description

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