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Required Guest Relations Executive for Noida Sector 74

1.00 to 6.00 Years   Noida   14 Sep, 2023
Farmers Trading Company
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.5 - 2.5 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    • Respond to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction
    • Take and confirm reservations and cancellations
    • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
    • Respond to guest requests for special arrangements or services (eg, spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers
    • Contact appropriate individual or department as necessary to resolve guest requests
    • Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance
    • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards
    • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
    • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
    • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
    Kindly share us your updated resume ASAP.Thanks & RegardsReenu TiwariE-mail :info@osmgmtservices.comContact-+91-hidden_mobile/7065044020Landline-0hidden_mobileVisit our Facebook Page :- @osmgmtservicesW-www.osmgmtservices.comM/S OS Mgmt Consulting Services

Keyskills :
guest serviceguest relationship managementguest handlingguest bookingguest relations

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