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Requirement for Messaging Services Advisor

2.00 to 3.00 Years   Noida   02 May, 2023
NTT Global Delivery Services Limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    We are currently seeking a Messaging Services Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and problem management. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations. Expert on Messaging technologies-MS-Teams and SFB. Principal Accountabilities:
    • Strong SME knowledge of the following technologies:
      • Skype for Business 2hidden_mobile
      • MS Teams
      • Microsoft Teams
      • MS Teams administrator
      • Direct routing with MS Teams / MS-teams PSTN Direct routing
      • Configuring and Managing Direct Routing in Microsoft Teams
      • Manage team and channels in Microsoft Teams
      • Teams Audio conferencing users
    • Intermediate knowledge of IP Telephony
    • Advanced knowledge of Exchange Server, Exchange Online and integration between MS Skype for Business / Lync and Exchange Server
    • Knowledge of Server and Networking principles pertaining to enterprise environment
    • Performs maintenance on existing operating systems.
    • Evaluates, engineers, tests, recommends, and implements secure infrastructures.
    • Acts as a resource for system escalation issues.
    • Documents platform standards and processes for ongoing operations.
    • Gathers business requirements for system design and validates recommended solution for Change Management.
    • Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
    • Performs root cause analysis on failed components and implements corrective measures.
    • Candidates must have exceptional customer service, problem solving, and communication skills
    • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
    • Responsible for following company specific systems engineering standards.
    • RCA for high severity issue, CRQ Deployments during weekends and holidays.
    • On Call Support: shift for all required work and done during weekends.
    • Provide Technical Documentation and training and mentorship to junior team members.

Keyskills :
data servicesproblem solvingroot causeroot cause analysissystem designsteady state

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