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Response Centre Technical Associate

0.00 to 1.00 Years   Noida   07 Jul, 2023
Farmers Trading Company
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.0 - 2.0 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaNetworking
EmploymentTypeFull-time

Job Description

    -
    • The Response Centre Technical Associate facilitates successful completion of technical service calls.
    • RCT opens new service calls, verifies entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and updates the ticketing system.
    • Escalates calls, and performs the role of communication hub between the customer, sub-contractors, and management.
    • RCT serves as customer advocate to ensure the service event is managed within the terms of the Service Level Agreement (SLA) and that the customers service experience is second to none.
    • RCT provides an initial technical review, properly communicates the failure symptom with the ticket and determines which error logs and other pertinent files to obtain from the customer.
    • RCT resolves low level technical problems.
    • The role includes more of Project Management tasks on ticketing and scheduling of Engineers to Large Corporate Customers Globally.
    Must Have:-
    • Good English Communication for both Speaking & Writing.
    • Basic Knowledge of MS Excel, MS Word.
    • Should be Able to work in 24*7 Environment.
    • Excellent Customer Service skills.
    • Available to work on shifts. 5 day Working Culture. Kindly share your Resume.Thanks & RegardsReenu TiwariE-mail :mContact-+91-hidden_mobile/22Landline-0hidden_mobileVisit our Facebook Page :- @osmgmtservicesW-M/S OS Mgmt Consulting Services

Keyskills :
server administrationnetwork supportnetwork engineeringtechnical supporthardware networkingservice level managementdesktop support

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