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SAP CAA, dCEM position

4.00 to 8.00 Years   Noida   22 Feb, 2023
Gharondaa Advisors Private Limited
Job LocationNoida
EducationNot Mentioned
SalaryRs 10 - 16 Lakh/Yr
IndustryIT - Software
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Key tasks comprise the following:
    • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
    • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
    • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
    • Supports in de-escalations of critical customer situations
    • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
    • Contributes to customer release and maintenance activities
    • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
    • Executes and supports problem management and continuous improvement
    • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
    • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
    • Systematic and faster onboarding of associates: mandatory trainings documentation
    • Enable continuous delta KTs on new topics and refresher sessions.
    Technical Skill Set required to perform above tasks:
    • Technical expertise in SAP Basis area with minimum of 4+ years of experience
    • Good understanding & hands-on experience required in HANA database.
    • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
    • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
    • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.

Keyskills :
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