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Senior Advisor

0.00 to 4.00 Years   Noida   02 Dec, 2024
NexGen Business Solutions
Job LocationNoida
EducationNot Mentioned
SalaryRs 2.0 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)Customer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Job Title: Customer Service RepresentativeJob Overview:We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional service.Key Responsibilities:
    1. Customer Interaction:
      • Respond to customer inquiries via phone, email, live chat, or in-person.
      • Provide accurate information about products, services, and company policies.
      • Handle customer complaints professionally and work towards timely resolution.
    2. Problem Resolution:
      • Identify and resolve customer issues by troubleshooting and escalating to relevant teams if necessary.
      • Follow up with customers to ensure their concerns are resolved.
    3. Documentation and Reporting:
      • Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
      • Provide feedback to management on recurring issues and suggest improvements.

Keyskills :
international call centercommunication skillsoutboundcustomer servicevoice processinbound calls

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