Senior Analyst

Job Description

Job Title: Senior AnalystLocation: NoidaAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control ObjectiveTake ownership for managing risk and strengthening controls in relation to the work you do.Working FlexiblyWere committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us. to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needsHybrid WorkingStructured hybrid role:At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, anchor, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.Introduction: Work closely with Relationship Team focusing on the delivery of high quality service to a wide range of Corporate Banking clients. Point of contact (email) for servicing needs of Corporate banking clients Become a trusted reference point for both internal and external clients Generate leads to support sales activity within the team Provide expert support and advice to clients and colleagues Adhere to operational rigour and compliance principles Record and maintain an accurate customer contact history using bank systemWhat will you be doing Servicing (80%)Respond to servicing requests received from clients, as well as those from other business areas and third parties. Provide world-class service through excellent client servicing, transactional processing and identification of needs. Act as an experienced point of contact for technical and procedural queries Actively identify opportunities for clients to transfer their servicing needs to more efficient and cost effective self serve channels Ensure the effective and efficient implementation of new products. Work closely with the rest of the team providing mutual support by training, coaching and sharing of knowledge and best practices Deliver a professional email service to clients and stakeholders Capture and record client information during calls to develop understanding of their needs. Be aware of direct competitor activity, products and servicing channels Overcome clients objections, record and manage complaints in accordance with agreed group procedures Service clients in line with current processes to ensure requests are actioned right first timeCompliance (20%)Continually adhere to current procedures and guidelines Take responsibility for keeping self up to date with relevant compliance and rigour issues affecting the role. Undertake all necessary compliance testing Maintain accurate records, adhering to data protection principlesWhat were looking for: Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.) Excellent planning, organisation and an eye for detail. Computer literate World class customer service skillsSkills that will help you in the role: Accountable for self-development Demonstrate and contribute to the team culture & values, ensuring a positive working environment is maintained. Proficient in spotting opportunities for sales leads.Where will you be working NoidaBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and MindsetWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.EmpowerTrust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.DriveFocus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done,

Keyskills :
customer servicecommunicationsalestime managementcomputer literacyproblemsolving