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Senior UC Escalation Engineer

5.00 to 10.00 Years   Noida   04 Sep, 2023
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    You will leverage your knowledge and experience with problem resolution of CVP applications, IP/IVR systems, Cisco Call Managers, Cisco Unity, SIP and Voice Gateways including:- SIP, MGCP and H.323 protocols- Voice Gateway and Gatekeeper support and administration- ICM (IPCC, CVP and CTIOS) support and administration- IP Telephony Solution Design and supportSkills - 5+ years configuring and supporting complex Cisco IPT solutions with Cisco Unified Call Manager, Cisco Unity Voice Mail, Cisco ICM (IPCC, CVP, and CTIOS)- Strong experience troubleshooting Cisco Routers and Switches (2600 and 3800 series)- Cisco CSS deployment and support experience. - UCCE (IPCC) Enterprise script, design, deployment and/or support experience. - H.323, SIP and/or MGCP deployment and support experience- Demonstrated ability to perform complex problem isolation within telecommunications infrastructures, FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols. - Prior experience designing, administering, or supporting LAN/WAN [HSRP, QoS, VLAN s, Bandwidth modeling] and VoIP infrastructures- Experience configuring and troubleshooting Voice Gateways/Gatekeepers. - SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis helpful. - Cisco Emergency Responder (CER) a plus - Cisco Certifications (i.e., CCNA, CCNP, CCIE, etc. - Excellent documentation, presentation, and problem solving skills. - Excellent communication skills and client-facing skills - Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client. - Provide mentoring and support to junior support staff members.,

Keyskills :
windowstechnical supporttroubleshootingmailit project managementcisco iptip telephony

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