Sr Associate, IT Support

Job Description

Calling all innovators find your future at Fiserv.We re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Associate, IT Support What does a successful Application Support do at Fiserv 1.Act as technical consultant working directly with clients in areas such as networking, Windows system administration, and software deployment.2.Application support, assist in technical troubleshooting (hardware, software, application or operational)3.Providing production support / On call support for the processes in production.4.2nd tier support for clients and associates; escalation contact for internal associates and clients. What You will do: 1.Act as technical consultant working directly with clients in areas such as networking, Windows system administration, and software deployment.2.Application support, assist in technical troubleshooting (hardware, software, application or operational)3.Providing production support / On call support for the processes in production.4.2nd tier support for clients and associates; escalation contact for internal associates and clients. What you will need to have: 1.Strong verbal and written communication skills, and excellent customer service skills2.Advanced knowledge of Windows 2016/2019/2022 Server and Windows 10/11 required.3.Advanced skills in Microsoft IIS and SSL Certificates4.Strong working knowledge of Oracle and MS SQL Server databases5.Must have exceptional troubleshooting skills and be able to resolve complex technical issues by researching through internet and other internal knowledge base tools.6.Knowledge of network troubleshooting using tools like Telnet and Wireshark.7.Experience with Nexus Enterprise Configuration Utility to configure Cash Dispenser and Recycler Machines8.Experience of Oracle and SQL Server database experience, including SQL DevelopmentThank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE 500 company, one of Fast Company s Most Innovative Companies, and a top scorer on Bloomberg s Gender-Equality Index, we are committed to excellence and purposeful innovation.Our commitment to Diversity and Inclusion:We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Warning about fake job posts:Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won t send you a check to cash on Fiserv s behalf.If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.,

Keyskills :
ms sql serverwindows system administrationms sqlsql serverit supportpostingfortune 500social mediaknowledge basecustomer serviceproduction supportapplication supportbehavioral trainingcommunication skillssystem administrationwritten communi