Subject Matter ExpertCognos Administration

Job Description

Job DescriptionYou and IBM IndiaIBMs Purpose is to be essential to our clients, to the world and one another and we are confident that together as IBMers we will drive this purpose. When you join IBM you join a culture of openness, teamwork, trust, and the invitation and expectation to have a voice. Join us and Do your Best Work Ever. We are recognized gold standard for inclusion, reflected in winning, to name a few, the 2018 Catalyst Award for advancing women in business, the National Award Best Employer of People with Disabilities and being named one of the top 5 2018 Top Companies for Women Technologists for building an inclusive workplace We advocate for fairness and equality as everyone is, and always has been, welcome at IBM. Join a brand with a history of continuous re-invention, transforming itself throughout its 100-plus years. In the past five decades alone, IBM has ushered in the eras of the mainframe, the personal computer, IT services and enterprise software. In its current transformation, IBM is once again leading the reordering of the technology industry. Business Unit IntroductionOur IBM Global Technology Services (GTS) helps clients plan, implement and lead an efficient, resilient, flexible IT infrastructure. Be it groundbreaking outsourcing tied to business outcomes or integrated managed services or discrete services - IBM GTS is the partner of choice for infrastructure services.Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.Who you areAs Cognos Specialist, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disastersIf you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, theres no limit to what you can accomplish here. What will you do

• Prioritize major incidents based on business impact to the client
• Adopt the given technology to meet the drift of customer and business requirements.
• Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure
• Analyze and research options for collaborates with exiting external systems
• Participate in architectural planning for service management and service assurance
• Perform solution testing, debugging and refinements to produce the required end-product
• Prepare program-level, user-level documentation on an as-needed-basis
• Provide and receive technical direction as required to ensure program deadlines are met
• Ensure security deployment and assessment by configuring System policies, Routers, Firewall, proxy & Network Policies and Antivirus Solutions
• Managing Vendor and Customer Relationship
• Monitor systems performance and ensures compliance with security standards
• Enforce drop dead time to prevent outage outside of change window
• Provide updates / communication to senior management on the status of Cognos support related incidents
• Lead daily Operations meetings provided there are no P1 incidents running
• Aid with identifying problem management trends

We, at IBM, always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with the ability to learn; who are ready to put good ideas into action We wish you great success in your career and encourage you to bring your best self to work with IBM.CultureIBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status.Please Beware.Of misleading advertisements and fraudsters issuing Offer Letters, on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK. To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: XYZ@in.ibm.com. Required Technical and Professional Expertise

• Minimum 5+ years of experience in Cognos Admin environment.
• Prior experience working on Cognos deployment and Security & Management.
• Proven expertise in working as admin capacity on the scheduling tools
• Hands-on knowledge on user administration (performance tuning of Cognos) along with Infrastructure team to coordinate updates and patches
• Demonstrated expertise on Cognos Scheduling and basic Health Checkup Validated knowledge on Audit Setup in Cognos, Installation & Upgradation.

Preferred Tech and Prof Experience

• Proficient in working with high availability environment along with alignment to process (ITIL)
• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to lead change and demonstrate good time management with an ability to work on tight delivery deadlines
• Validated social skills while supplying to team effort by accomplishing related results as needed
• Maintain technical knowledge by attending educational workshops, reviewing publications
• Ability to handle & respond to technical queries / requests from team members and customers

EO StatementIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Keyskills :
managementsystemspecialist