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Job Location | Noida |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Recruitment Services |
Functional Area | Sales / BDGeneral / Other Software |
EmploymentType | Full-time |
: Any Graduate or + 2 with minimum 4 years of experienceSkills Required: Minimum 1 Year experience as Team Lead.Should have handled 10 people s team minimum.Excellent Oral and Written communication.Benefits : 5 Days WorkingOne side cab1 time meal Roles & Responsibilities: Monitoring team performance Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports To create a conducive and stimulating environment for the teams to accomplish their goals. Monitor all outbound/ Inbound calls to ensure Client standards are maintained. Controlling Attrition and shrinkage. Should have handled a team of 10 and above for outbound operations (International Outbound Calls). Ensures achievement of all team & individual goals. Ensures quality of work Candidate should be comfortable to work. Should have prior BPO experience must have 1 year experience as a team leader.,
Keyskills :
sales sla quality coaching ts bpo operations ACD CTI IEX ustomerrelations inboundcalls dailyrep teamperf mance outbound benefits attrition monit ing perf mance kf ceManagement CallCenterDevelopment