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TEAM LEADER-AM-CUSTOMER SERVICE

5.00 to 8.00 Years   Noida   12 Mar, 2024
SR Global Placement
Job LocationNoida
EducationNot Mentioned
SalaryRs 4.0 - 6 Lakh/Yr
IndustryInsurance
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

    Key Roles & Responsibilities: Familiarize the team with the customer needs, process SOPs and products and governing compliance. Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increase productivity. Provide status reporting of team activities against the program plan or schedule. Cascade all necessary business information and updates to the executives. Facilitate problem solving and collaboration. Identify and manage BQ across the floor to enhance floor performance. Regular reviews with the Team & analyze the opportunities of improvement & reduction in controllable defects which are a direct impact to Customer Experience Assisting the Senior manager in organizing, planning and implementing strategy Coordinating day-to-day operations Ensuring that goals, SLA and objectives are met Maintaining a safe and clean work environment Interviewing and recruiting new employees Reporting any problems or accidents to senior management Creating reports, analyzing, interpreting and presenting data Managing customer complaints and resolving their issues Assisting with procurement of inventory and supplies Floor support, Act as a point of escalation and 2nd level of support for all complex scenarios. Work as a resource person for product development team in order to report issues, diagnoseand collect necessary information. For more details call @ hidden_mobile or email at hidden_email

Keyskills :
customer servicecustomer carecustomer satisfaction

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