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Technical Support Lead - Routing & Switching

Fresher   Noida   03 Apr, 2026
HCL Technologies Ltd
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Job Summary:We are seeking an experienced and detail-oriented professional to join our team as a Business Process Management (Provisioning and Activation). The ideal candidate will have a proven track record of leading process improvement and transformation initiatives within the Managed Networks or Telecom domain. This role involves driving business process change from the current As-Is state to an optimized To-Be state, working closely with both business and technology stakeholders.Required Qualifications:
    • Minimum of 3 years of relevant experience inrouting & switchingwithin the telecom or managed network services sector.
    • Strong understanding of managed network service domains and associated processes.
    • Experience in designing and implementing BPMN-compliant process maps and documentation.
    • Proficiency in BPM tools such as Visio, BlueWorks, Adonis, or Celonis.
    • Familiarity with enterprise tools like JIRA, Confluence, LeanIX, and Pega.
    • Solid knowledge of networking fundamentals including TCP/IP, DNS, DHCP, OSI model, VLAN, WLAN, SDWAN, and access technologies (PIP, Ethernet, Broadband, 5G).
    • Experience with metrics/KPI improvements such as MTTR, SLAs, Incident Resolution Time, etc.
    • Exposure to process improvement methodologies such as Six Sigma, DMAIC, or PDCA.
    • Bachelors degree in Computer Science, Information Technology, or a related field.
    • ITIL Foundation certification (V3 or higher) Mandatory.
    • Industry certifications such as CCNA/CCNP, JNCIA, or Network Preferred.
    Details:Shift Timings: Rotational Shifts (including night)Working Days: 5 Days (Work from Office)Employment Type: Full-TimeApplicants with relevant experience can share the CV to hidden_email

Keyskills :
lanrouter configurationtroubleshootingwifiswitchingrouter

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