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Telecaller

1.00 to 3.00 Years   Noida   07 Jan, 2025
NIRBHEEK SECURITY SERVICES
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (International)
EmploymentTypeFull-time

Job Description

    • No Handle customer queries and provide accurate solutions in Spanish (both verbal and written).
    • Ensure excellent customer service experience by maintaining professionalism and empathy during interactions.
    • Maintain accurate records of customer interactions and escalate issues when necessary.
    • Collaborate with team members to achieve individual and team targets.
    • Handle inbound and outbound customer interactions in Spanish (verbal and written).
    • Provide accurate solutions to customer queries while maintaining professionalism.
    • Ensure a high level of customer satisfaction by addressing concerns promptly.
    • Accurately document customer interactions and escalate unresolved issues to the appropriate team.
    • Collaborate with team members to achieve performance goals and targets.
    • Adapt to process changes and updates to deliver consistent service quality.
    HRShruti Mishrahidden_email

Keyskills :
saleschat processvoice processinternational calling

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