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Telesales Quality Analyst

Fresher   Noida   07 Jul, 2026
SR Global Placement
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryInsurance
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    JD QA Key Responsibilities
    • Call Monitoring & Auditing: Evaluate a set quota of calls daily/weekly to measure pitch effectiveness, objection handling, empathy, and call control.
    • Compliance & Verification: Ensure agents strictly follow Do Not Call (DND) regulations, pitch disclosures, and mandatory verifications (e.g., TPV).
    • Feedback & Coaching: Conduct one-on-one sessions with telesales agents, highlighting strengths, pointing out missed opportunities, and building improvement plans.
    • Calibration Sessions: Participate in regular cross-functional meetings with Team Leaders and Operations Managers to standardize scoring and ensure evaluation alignment.
    • Reporting & Analytics: Track metrics like conversion percentages, call disposition accuracy, and average handling time (AHT). Compile these into daily/weekly reports via MS Excel or CRM dashboards.
    • Process Improvement: Identify root causes of sales fall-offs and recommend updates to sales scripts, rebuttal sheets, and training modules.
    • Salary will be 6 Lakhs
    • Exp - 4-6 Years
    For more detail you can call us at hidden_mobile or email at hidden_email

Keyskills :
quality assurancetelesalescall auditquality control

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