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Trainer-eXs

3.00 to 5.00 Years   Noida   28 Mar, 2025
Elevate X solutions
Job LocationNoida
EducationNot Mentioned
SalaryRs 4.5 - 5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Sales / BD
EmploymentTypeFull-time

Job Description

    telesales trainerdepartment: customer experiencelocation: noidasalary: up to 5 lpaworking days: 6 days a weekabout the rolewe are looking for a telesales trainer to enhance the performance of our inside sales and customer service teams. the trainer will develop and deliver training programs to improve sales techniques, customer engagement, and revenue generation.key responsibilities
    • conduct onboarding and refresher training for telesales executives.
    • develop and update sales scripts, training manuals, and role-playing exercises.
    • monitor call quality, provide feedback, and improve conversion rates.
    • track training outcomes using performance metrics like conversion rates, aht, and csat.
    • collaborate with sales leaders to align training with business goals.
    key result areas (kra)
    • achieve 85% pass rate in training assessments.
    • improve sales conversion rates by 15-20%.
    • maintain 95% adherence to sales scripts and compliance guidelines.
    • conduct quarterly refresher training and personalized coaching.
    what we are looking for
    • graduate with 3 years of telesales training experience.
    • strong communication, coaching, and analytical skills.
    • expertise in crm tools, sales techniques, and objection handling.
    why join us
    • work in a dynamic and fast-growing environment.
    • opportunities for career growth and skill development.

Keyskills :
team motivationtrainingtime managementdecision-makingteam leadershipcommunication skills

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