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Urgent Hiring for Service Now Admin

3.00 to 6.00 Years   Noida   24 May, 2024
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaNetworking
EmploymentTypeFull-time

Job Description

    • Responsible for Upgrades and update set movements to higher environments
    • First point of contact to address reported issues with the operation of the ServiceNow platform.
    • Day to day administration of the ServiceNow system including adding Users, Groups and Roles ensuring that these conform to the agreed standards for access to the platform.
    • Adheres to existing platform governance process for support, maintenance and agreed SLAs.
    • Monitor work queue and work with teams to resolve support issues in the ServiceNow platform.
    • Monitor Health, usage and overall compliance of ServiceNow and its applications.
    • Create reports and dashboards as required and schedule reports for distribution as needed.
    • Create clear and concise documentation utilizing the knowledgebase module within ServiceNow around known issues or workarounds.
    • Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required.
    • Participating proactively in daily stand-up meetings, story grooming sessions, team retrospectives. Also suggesting and implementing improvements.
    • Ensure adherence to quality standards and attainment of project deliverables

Keyskills :
servicenowadminstration

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