Urgently Recruit Case Handling Specialist

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part of Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).We are extending the support on Bare metal hardware which includes Nokia Airframe data centres and NCIR which is the platform and having end to end responsibility to extend the support on the opened Salesforce tickets including the Trouble resolution and Emergency ticket support. What you will learn and contribute to Are you passionate about solving problems As part of our team, you will:
• As part of our team, you will: Bachelors or Masters degree in Electronics & Communications, Computer Science or related field. 6-10 years of experience in Managing care teams involved in supporting complex telecommunication solutions. Proven team player & ability to communicate to team members at all levels Ability to manage crisis which is technical & non-technical. Flexible to work during odd hours and travel at short notice on need basis. Flexible to be relocated as per the management requirement at any place in the country.
Your skills and experience You have:Complete Understanding of Cloud Infrastructure - Data centre (Nokia Airframe Products),Cloud Core network, Cloud concepts such as Virtualization, Containers, Container Orchestration, Kubernetes, Docker and OpenStack Cloud Storage backend technologies such as Ceph, Cinder, Manila, iSCSI. Application and solution development using Linux Containers, Docker, etc. Good understanding of UNIX/LINUX. Strong background in Red Hat OpenStack, VMWare & cloud orchestration. Highly proficient and hands on experience with Datacentre solution/Infrastructure, Networking, Storage, and Security, IaaS, PaaS & SaaS Cloud technologies, specifically OpenStack . In-depth knowledge of Integration of VM s using CBAM and some hands on Nokia Cloud Core (NCIR,CBIS/CBAM/CBND). In-depth knowledge of handling VNF issues related to configuration, scaling, healing and life-cycle of VNF Capable to handle Emergency situations & work closely with recovery team to restore faults. Complete Health check analysis of Cloud Core nodes along with their configuration backup. Strong knowledge of networking protocols, TCP/IP stack and NFVI Solution. Should be open to work in night shifts (24/7 support) Engineer should be ready to provide emergency support during out of office hours. Engineer will be expected work on cases assigned by the customer and will be responsible for the entire life history of the case which includes follow up with customer, TSE and R&D. Should provide advanced system level technical support. Familiar with multiple protocol and IP analysers and internal tools. Engineer should be ready to work on customer specific time zones (Ready to work in NAM time zone) and business days. Engineer should have excellent communications skills and should be able to handle conference bridges as and when needed. Willing to work in Nam business hours which is Night time as per Indian Time zone.It would be nice if you also had:Previous experience in integration and verification work is plus. Good knowledge or experience of communication network is plus. Red Hat Certifications is definitely an advantage.What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.,

Keyskills :
data centercore networkhealth checkcloud storageaccess networkscomputer sciencewireless mobilitysolution developmentnetworking protocolsemergency situations