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V&A Trainer

3.00 to 8.00 Years   Noida   21 Feb, 2020
Convergys India Services Private limited
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaProfessional / Soft Skills TrainingTechnical / Process Training
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings for the day!We are hiring forV&A TrainerRoles and Responsibilities:

  • Build and sustain professional and communication skills for the advisors that come into NHT
  • Undergo the TTT certification and thereafter deliver NH Training to NHT batches
  • Identify Learning needs of agents/ any other learners/ business as a learning consultant
  • Design training curriculum using the principles of Instructional Design
  • Work closely with the FS V&A team to use materials (e.g. recorded calls) from floor in training and to customize training according to the Project/process.
  • Observe and evaluate trainee performance during real time training sessions
  • Track and maintain trainee attendance and trainee certification records for audit purposes.
  • Initiate and participate in the projects of the team and the department
  • Conducting refresher or stratified training batches on NHT modules
  • Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational)
  • Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
  • When not involved in batches, be willing to support National Command Center with the language assessments for hiring
  • Maintain key MIS related to all the above activities
  • Excellent communications skills (>=6.5 on CAT) -This is essential for the candidates to move to the next level of interviews
  • Good facilitation skills 16. Proficient with MS Office
  • No leave in the pipeline for the next 60 days
  • Master Trainer would be preferable
Desired Skills: -
  • Good knowledge of V&A and Grammar, Soft Skills and Facilitation Skills
  • High levels of spoken and written communication
  • Interpersonal and team management skills are a must
  • Ability to interact with different levels in the organization
  • Previous V&A and Soft skills training experience desirable
  • Basic knowledge of Instructional design desirable
  • Exposure to Quality would be preferred
  • Expertise in Excel & power point
  • Knowledge of basic banking terminology.
  • CAT scores should be >=6
Education: -Under-graduate can also apply.RegardsTeam HR

Keyskills :
voice accent soft trainingcoordination training trainingmanagement vna trainingdelivery rainer skills

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