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Voice Process Executive

0.00 to 4.00 Years   Noida   03 Apr, 2025
KISHORIJU TRADERS
Job LocationNoida
EducationNot Mentioned
SalaryRs 4.5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Position Name: Voice Process ExecutivePosition OverviewWe are seeking dynamic and motivated individuals to join our Voice Process team. The ideal candidates will possess excellent English communication skills and a passion for delivering exceptional customer service. This role is suitable for candidates with 0 to 5 years of experience who are eager to grow and develop their careers in a fast-paced environment.Responsibilities
    • Handle inbound and outbound calls with professionalism and courtesy.
    • Provide accurate information and assistance to customers regarding products and services.
    • Resolve customer queries and complaints effectively and efficiently.
    • Maintain a high level of customer satisfaction through effective communication.
    • Document call details and customer interactions in the system.
    • Collaborate with team members to achieve performance targets and goals.
    • Participate in training sessions and continuous learning opportunities.
    Requirements
    • Excellent English communication skills, both verbal and written.
    • Ability to work in a team-oriented environment.
    • Strong problem-solving skills and a customer-centric approach.
    • Basic computer skills and familiarity with call center software is a plus.
    • Flexibility to work in shifts, including evenings and weekends.
    • Prior experience in a voice process or customer service role is an advantage, but not mandatory.
    How to ApplyInterested candidates are invited to submit their resumes and a cover letter detailing their relevant experience and skills to [email address]. Please include Voice Process Executive Application in the subject line. We look forward to hearing from you!

Keyskills :
customer serviceenglishinternational bpocustomer carecommunicationinternational call center

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