Welcome Candidates for Support Engineering IC3

Job Description

*Microsoft is currently undergoing a massive growth in CE&S organization and we will increase our teams within all Azure technologies. The below mentioned requirements are split per technology groups, therefore if you identify yourself with one of the categories, we would like to meet you!*Please note that there are available multiple vacancies based in numerous locations.Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.As cloud goes mainstream, Azure leads the way. Our continued success depends on providing customers a world class support experience. So, are you customer obsessed Data Driven An amazing collaborator & communicator A skilled troubleshooter and debugger Then join us in the ARR team, as we are looking for true technical leaders to lead the way!Azure Rapid Response (ARR) is a OneService Team Award winner and a true global team, spread in America, Asia and EMEA. We provide end-to-end Azure solution support for the most critical enterprise customers and the top start-up s.The successful candidate should demonstrate great accountability, customer obsession and technical leadership. Beyond troubleshooting complex technical problems and managing critical situations, the candidate should be passionate of driving bigger impact: managing customer relationships, increasing customer value and their experience with our products and services.#CESARRHIRING#Responsibilities
• Problem solving through deep troubleshooting, debugging, log analysis.
• Work with customers to understand their technical needs, and define an action plan to meet them, collaborating with peers or other teams regularly.
• Build business relationship both with customers and internal stakeholders.
• Identify and respond to critical customer issues specific to Azure Services or Azure Platform and be able to conduct in-depth diagnostics.
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
, Qualifications Soft Skills
• Technical Leadership - handle technically challenging and politically sensitive customer situations
• Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager.
• Ability to discover, recognize and assess alternate solutions to a problem
• Ability to have effective communication with various stakeholders within and outside of Microsoft
Language Qualification English Language: fluent in reading, writing and speaking. Technical Skills: The role would require you to specialize in just one of these skill groups:Group A: VM
• Microsoft Azure Architecture - Fundamentals of Fabric, Compute, Storage
• Conceptual knowledge of Azure IaaS deployments and administration
• Familiarity with OS Internals concepts, built-in diagnostics, Active Directory and Security (Windows and or Linux)
• Understanding of Virtualization concepts and virtual system administration
• Familiarity with SAN/NAS, Hyper-V/VMWare, iSCSI
• Familiarity with networking concepts including TCP/IP, NAT, DNS
• Working knowledge of troubleshooting tools including Sysinternals, Fiddler, Netmon, NetStat, Tracert etc.
Group B: Containers
• Solid understanding of container technology and fluency in Kubernetes and Docker
• Some experience with DevOps/GitOps (Azure DevOps, GitHub, Jenkins)
• Operating System/Virtualization
• Linux OS
• Windows OS
• Networking
• Identity
Group C: STACK
• Windows System Administration/Configuration, including an advanced understanding of and a minimum experience of 5 years.
• Good understanding of the Windows Registry
• Windows File Storage
• User Accounts & Access Control
• Event Logs & Auditing
• Performance/Resource Monitoring and troubleshooting
• Networking (TCP/IP): Good understanding on how to take a networking trace and how to analyze
• Troubleshooting performance issues using PerfMon and other tools
Group D: Networking
• Strong knowledge and understanding of TCP/IP protocols
• Experience and/or understanding of Infrastructure / Network Administration
• Troubleshooting at the expert level within large Network Environments
• Familiar with packet sniffers: Wireshark or Network Monitor/Message Analyzer
• Knowledge and understanding of VPN, IPsec, DHCP, DNS, HTTP/s
• Notions of Private, Hybrid and Public Cloud
• Notions of Windows and/or Linux OS
• Notions of Virtualization of SDN technologies
Group E: Paas Dev
• Application development & debugging experience (C/C++/C#, Python, Node.JS, etc.)
• Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.)
• Web Site troubleshooting and coding experience: IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPress, etc.
Group F: WebApps
• Application development & debugging experience (C/C++/C#, Python, Java, Node.JS, etc.).
• Azure Application development or support experiences with Azure PaaS services (Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, App Services, etc.).
• Docker Containers in Linux and/or Windows
• Web Apps troubleshooting in Windows IIS
Group G: Identity
• Directory Services (ADDS, DNS, GPOs, OUs)
• User and Identity Management (Active Directory/ Azure AD)
• Access Management such MFA, Conditional Access, Device, and application management
• User Provisioning (AAD connect)
• AuthN and AuthZ Protocols & concepts (Kerberos, PKI, OAuth, SSO, SAML, etc.)
• Federation (ADFS, Shibboleth, CA SiteMinder, Okta, PING etc)
• Hybrid Authentication concepts (PHS, PTA, Federation)
• Development of applications using Single Sign-On (SSO), MSAL, or similar authentication libraries and technologies)
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keyskills :
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