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WFM Dialer Administrator

1.00 to 4.00 Years   Noida   16 Jun, 2023
Sharda IT Services
Job LocationNoida
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Position:Executive or Sr. ExecutivePortfolio:WFMJob description:We are looking for a competent Agent/Sr. agent as WFM executive, primarily to admin our dialing platform. Agent will be responsible for efficient and effective running of dialer.Responsibilities
    • Campaign files upload and download
    • Real time monitoring of dialer to keep the idle and abandoned under threshold
    • Effective communication with Operations to have a tight control of shift time and break time adherence
    • Maintaining a track of dialer campaigns and their L2 metrics on daily basis
    Requirements
    • Proficiency on MS Excel& dialer administration
    • Candidate should 10+2 or graduate
    • Should have minimum 1 year experience in similar profile
    • Should be open to work in night shift
    • rotational offs, shift basis client requirements

Keyskills :
wfmworkforce management

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